Terms of Service

1. Who may use the service

Relay Assist is for carrier companies and dispatch agencies working with Amazon Relay. A user must be at least 18 years old and authorised to accept these terms for their organization. The service is not offered to consumers.

2. What the service does and does not do

Relay Assist is a dispatch assistant. The extension applies presets your team saved to the Amazon Relay Post-a-Truck form and shows your organization's data next to Amazon Relay pages. The dashboard holds a template library, a driver board and trips. The bot delivers messages your organization configured.

The service books a load only when a person clicks. While a dispatcher is signed in to Amazon Relay, the extension reads the load board in the background to keep the shared load board current. It posts trucks by itself only where your organization has turned AutoPost on, and it withdraws a post by itself only where a user has turned Auto-cancel on for their own device, and then, while their dashboard is open, only other Relay Assist posts from the same origin city once one is matched. The service does not defeat Amazon's sign-in, verification or rate limits. You must not use the service for any automation that the Amazon Relay terms prohibit.

3. Your Amazon Relay account

Your Amazon Relay account stays yours. You are responsible for your organization's compliance with the Amazon Relay terms and the Carrier Terms of Service. Amazon alone decides how it enforces its rules, and we do not guarantee that using any third-party tool, including Relay Assist, will never lead to a warning or a suspension. Amazon and Amazon Relay are trademarks of Amazon.com, Inc. We are not affiliated with or endorsed by Amazon.

4. Accounts and organizations

An organization's administrator invites users, assigns roles and is responsible for their actions. You keep credentials confidential and tell us about unauthorised access. You warrant that you are entitled to enter driver data and have informed the drivers.

5. Chrome extension licence

We grant your organization a non-exclusive, non-transferable, revocable licence to install and use the Relay Assist extension on your users' devices for the duration of the subscription. You may not copy, modify, decompile or resell the extension or the dashboard, circumvent plan limits, or use the service to build a competing product. All rights in the software remain ours.

6. Subscription and payment

The trial, plans, renewal, cancellation and refunds are described in the Refund and Cancellation Policy, which forms part of these terms. Payments are processed by Stripe on its own secure page; we never see or store your full card number. You can cancel at any time in Settings → Subscription, by a message to the Relay Assist Telegram bot, or by email.

When you add a payment method you authorise us to charge it the amount shown at checkout on the date shown there, and then the recurring price of your plan as set out in the Refund and Cancellation Policy (plus tax and any change in seats) every month or year until you cancel.

7. Your data

Data your organization enters belongs to your organization. You grant us the right to process it to provide the service, including adding the load-board rows the extension reads (lane, stops, times, payout, equipment) to the load pool shared with other customers, without showing other customers which carrier saw them. Personal-data processing is described in the Privacy Policy. On request we provide an export of your organization's data in a machine-readable format.

8. Acceptable use

You must not use the service unlawfully, upload malicious code, attempt to access other organizations' data, load the service with automated requests, impersonate anyone, or use the service to infringe third parties' rights, including copyright. If you believe material on this site infringes your rights, contact us through the channels below with a description of the material and proof of your rights; we respond within 10 business days.

9. Availability and changes to the service

We work to keep the service running but do not guarantee uninterrupted availability. We may change or discontinue features, with advance notice when the change is material.

10. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Driver status and planned sleep, rate, mileage and weather figures are reference information based on the data your organization entered and on third-party sources. They do not replace an ELD, official logs or the dispatcher's own check. Compliance with DOT and FMCSA rules remains the carrier's responsibility.

11. Limitation of liability

To the fullest extent the law allows, we are not liable for lost profits, lost data, suspension of an Amazon Relay account, penalties or indirect damages. Our total liability for all claims is limited to the amount your organization paid us in the 12 months before the event. These limits do not apply where the law prohibits them.

12. Termination

You may stop using the service at any time. We may suspend or terminate access for a breach of these terms after notifying you, unless immediate suspension is needed to protect the service or third parties. After termination, data is deleted within the periods stated in the Privacy Policy.

13. Indemnity

You will indemnify us against third-party claims, including Amazon's, that arise from your organization's use of Amazon Relay or its breach of the Amazon Relay terms.

14. Notices

Notices to us go to support@relayassist.co; notices to you go to your account email. A notice by email takes effect when it is sent.

15. Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes are first addressed by negotiation; if no agreement is reached within 30 days, the state and federal courts located in the State of New York have exclusive jurisdiction, and each party consents to it.

16. Changes to these terms

We may update these terms. We give at least 14 days' notice of material changes by email or in the dashboard. Continued use after a change takes effect means you accept it.

17. General

These terms, the Refund and Cancellation Policy and the Privacy Policy are the entire agreement between us about the service. If any provision is unenforceable, the rest remains in effect. You may not assign these terms without our written consent; we may assign them to an affiliate or to a successor to our business, with notice to you. Neither party is liable for a delay caused by events beyond its reasonable control, except for payment obligations.